Holly Hou

Head of Customer Support

Recent Posts

New Way of Working: Is Work-From-Home the New Normal?

Posted by Holly Hou on 8/4/20 4:55 PM

Did you ever imagine you’d be working in the comfort of your own couch in your pajamas every day? When the pandemic hit, millions of workers globally shifted to working from home (including us!). 


Remote work was already on the rise prior to the pandemic, yet companies were hesitant to implement remote work policies for various reasons, such as productivity concerns and necessary technology investments. However, COVID-19 has caused a massive shift in the way we work, forcing companies to experiment with work-from-home. 


Here’s a look at how COVID-19 is shaping the future of work and how you can take advantage of it by squeezing in some of your bucket list travel plans.


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Topics: COVID-19

Ready to Fly Soon? Here’s Your Guide to Rebooking!

Posted by Holly Hou on 8/4/20 4:43 PM

When states and countries began imposing restrictions and issuing stay-at-home orders back in March, we were all frantically trying to cancel or modify our flights, waiting on hold for several hours with the airline or travel agency. While some travelers were able to get a refund, most received a flight credit. 


If you’re one of those travelers that received a flight credit, you may be wondering how to rebook any future travel since every airline has its own rebooking policy. We wanted to share a guide on rebooking to help you manage your future travel.


If you’re confused and need any help rebooking, NexTravel Support is here for you - we’re available 24/7 via phone, chat, text, or e-mail.



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Topics: Air Travel, COVID-19

What Happens to Your Airline Status During COVID-19?

Posted by Holly Hou on 8/4/20 4:25 PM

Before the pandemic, were you a frequent flyer, earning elite status that provided benefits and perks? With the pandemic essentially halting travel, you may be wondering how you can gain or maintain airline status. 


Don’t fret if you’re traveling less nowadays! Airlines have updated their loyalty programs in response to COVID-19 so that you can benefit from being a loyal member when you’re ready to fly again, giving members automatic status extensions or making it easier to achieve status.


We have compiled updates from the major airline loyalty programs below and have also included direct links to the airlines’ websites for the most up-to-date information.



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Topics: Air Travel, COVID-19

A Peek at What Post-COVID Travel Will Look Like

Posted by Holly Hou on 8/4/20 4:22 PM

The pandemic has undoubtedly disrupted the travel industry, bringing the world to a standstill as states and countries across the globe issue stay-at-home orders. While we don’t know exactly when travel will come back in full force, we do know travel will come back. As travel starts to slowly return, you’ll notice a lot of changes as the world adapts to the new normal. Will these changes last only during the pandemic or will it totally change how we travel in the near future? Here’s a look at how travel will change in wake of the pandemic.


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Topics: Air Travel, COVID-19, Hotel

Empty Skies and Struggling Airlines: What to do When Your Airline Goes Bankrupt

Posted by Holly Hou on 7/20/20 10:53 AM
The COVID-19 pandemic has posed unprecedented challenges, impacting almost all industries globally. The travel and hospitality industry in particular has been undeniably hit hard. With travel restrictions and stay-at-home orders in place worldwide, the industry has been brought to a halt - hotels are closing, airlines are suspending flights, and tours are getting cancelled. 


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Topics: Air Travel, COVID-19

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