Travel Safety: How Hotels are Keeping You Safe During the Pandemic

Posted by Holly Hou on 7/20/20 10:26 AM

As travel starts to resume in some parts of the world, you may be thinking about future travel plans. Whether you’ll be traveling for business or leisure, you’ll surely need accommodation to stay in. In the past, price, rating, location, and brand were important considerations in selecting accommodation. With the evolving pandemic, safety and cleanliness have jumped to the top of everyone’s priority list since the virus can be anywhere - the doorknobs, the counters, or even your own shoes.


We’ve compiled information on what hotels are doing to keep guests and employees safe during this time so you can feel comfortable if you stay. Similarly, we’ve also shared information on airline travel safety practices. If you have any questions on the latest travel safety policies, feel free to contact NexTravel Support.


No matter where you go, make sure to always wear a mask in public, wash your hands for at least 20 seconds, socially distance, and carry hand sanitizer just in case.


Traveler checking in at hotel during pandemic


Hotels' Approach to COVID-19 Travel

Easy Online Payments

Cashless is becoming the norm. No need to hand over your credit card when you can pay for your booking online. It’s less of a hassle - you save time when you arrive and you don’t have to sign any credit card authorization forms. Other than booking on the hotel’s website, you may also book with travel agencies or OTAs. Less human contact, faster booking!


Wellness Check

Hotels are now collecting additional information on guests, including health conditions and contact details, for contact tracing purposes to mitigate the impact of COVID-19. Royal Park Hotel and Shangri-La Group request all guests to fill in a health or travel declaration form and have their temperatures checked upon check-in. Hyatt is also checking guests temperatures, according to local guidance.


Crushing COVID-19 with Cleanliness

In response to COVID-19, hotels have enhanced their cleaning and sanitation procedures. Hotels are increasing the frequency of cleaning and disinfecting of high-touch areas and using hospital-grade disinfectants. Hotels also have disinfecting stations with wipes and hand sanitizer prominently placed throughout their hotels so that you will always have access to sanitizer.

Hilton has partnered with RB, the makers of Lysol and Dettol, to use their leading cleaning products throughout the hotel.
Wyndham is providing complimentary travel-sized hand sanitizer for each room and disinfecting wipes at check-in.

Four Seasons is providing “Lead With Care” kits in each guest room, which includes masks, hand sanitizer, and wipes.

Marriott is introducing the use of electrostatic sprayers with hospital-grade disinfectants to clean its surfaces. This includes but is not limited to electronics, door handles, counter tops, and the room itself. 


Contactless Care

To limit exposure and interaction with others, hotels have made various parts of the hotel experience contactless, from check-in to check-out. Major hotels like Hilton, Hyatt, and Marriott enable you to use your phone to check-in, check-out, and even access your room via mobile entry - a seamless experience that avoids human contact!

Hotels are also offering contactless delivery for in-room dining options (which Hyatt calls “knock-and-go room service”), grab-and-go meal ordering, and contactless housekeeping services.


Contactless hotel mobile key card

Sourced from Hilton Hotels


Six Feet Away

Since direct, person-to-person contact is the primary way the virus spreads, hotels are implementing new social distancing measures to ensure safety. Hotels, including major chains such as Marriott, Hilton, IHG, and Wyndham, are using masks and protective shields where in-person interaction is occurring as well as displaying signage in common areas to remind guests to socially distance. Elevators are also now limited to only 2-4 guests, but you can always take the stairs, which burns more calories per minute than jogging and you’ll likely run into less people!

Marriott has removed or rearranged furniture to enable social distancing in common areas.

Four Seasons has appropriately spaced fitness equipment and reduced operating capacity of hotel restaurants for a socially distant set-up.

Hyatt has rearranged meeting room set-ups and revised maximum capacity guidelines for elevators and fitness centers to allow for social distancing.


As a resource, we are providing the links below for the most up-to-date information on major hotels and their respective COVID-19 safety and hygiene measures during the pandemic:


Best Western

Choice Hotels

Four Seasons

Hilton Hotel and Resorts

Hyatt Hotel Corporation

Intercontinental Hotel Groups


Radisson Hotels


Topics: COVID-19, Hotel

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