What to Do if COVID-19 Affects Your Company’s Travel Plans

Posted by Holly Hou on 3/9/20 12:24 PM


At any time, but especially when there’s a health crisis, the safety and well-being of your employees is a concern that shouldn’t be taken lightly. If your company requires employees to travel for work, you may be wondering what you can do to mitigate the threat of COVID-19.


Before we get into the logistics of cancelling travel, let’s first consider the facts. Currently the World Health Organization (WHO) is advising against restricting international travel, however situation reports have been issued indicating high-risk areas around the globe, which should be avoided. Meanwhile, we’re seeing cancellations of conferences and other mass gatherings, and several major corporations have proactively restricted employee travel within the U.S. 



Whether you choose to restrict all travel, non-essential travel or only travel to high-risk areas, we’re here to help make it easier to keep employees out of harm's way.


Updating Your Travel Policies 


The simplest way to ensure that your employees avoid travel to infected regions is to update your travel policies to prevent travellers from booking trips to specified places. 


There are several resources to help you monitor risk, including the US Department of State Travel Advisories, and Johns Hopkins’ dashboard which tracks where the virus has spread.


Once you’ve identified areas that you’d like to restrict, you can add travel restrictions to your policies so that employees can’t book travel to these areas. 


Cancelling Travel


You can monitor trips that have already been booked by checking the Travel Destinations section under your company dashboard. This shows you where in the world your employees are travelling or planning to travel, in-real time. 


In reaction to COVID-19, many airlines are proactively offering flexible travel options and waiving travel cancellation/change fees to high-risk areas, to help prevent the spread of the virus. 


Here is a list of waivers and travel advisories from several airlines that have updated their policies (our support team is fully aware of this as well, so you can always leave this part to us): 



In the event that you need to cancel a trip, or an airline has to cancel travel to a destination, employees will automatically be notified via email and/or text (if they have notifications turned on).


In addition to helping you navigate standard airline cancellation waivers, NexTravel has pre-negotiated waivers with hotels. 


Get Help When You Need It Most


At a time when airlines and hotels are dealing with a higher volume of cancellations than usual, our support team is available around the clock so you can avoid the longer wait times.


Our priority is to make it as easy as possible for companies to make decisions that will keep their employees safe, whether that means handling a mass cancellation for an event or conference, cancelling candidate travel, or streamlining refund requests.


We understand that travel can be stressful during times like this. If you have any concerns about booking or cancelling your trips, don’t hesitate to contact our support team who are fully up to date on travel advisories and trained to handle special tickets related to the coronavirus. 

Topics: News

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