What Travelers Want When Travel Returns

Posted by Holly Hou on 9/8/20 2:42 PM

We will be back to traveling… soon. When that time comes, will travel look the same as before? Most likely not! We have witnessed how travel trends have changed during the pandemic and examined how it might look like post-pandemic

When travel does return, what travelers value won’t be the same as before. Surveys were conducted to better understand the preferences and attitudes of travelers - let’s explore the results!



Ready. Set. Fly!

While road tripping is one of the latest travel trends, you may still have to travel by plane if your destination is quite far. The pandemic has highlighted the importance of cleaning and sanitation in curbing the spread. Considering this, it's no surprise that most Americans support initiatives and measures on cleanliness and safety for air travel and airports.



Prior to the pandemic, you might have already been aware that aircraft are equipped with high-efficiency particulate air (HEPA) filters which filter dust, bacteria and other contaminants (including viruses). These filters are especially critical for the safety and well-being of travelers during this time.


The survey showed that 82% of the respondents feel safer if airlines clean the aircraft thoroughly after every flight rather than overnight. 76% were in favor of airlines adding sanitizing guidelines during the flight safety demonstration. Some other factors are mostly COVID-related, including temperature and health check, rapid testing, and requirement of medical documents.


It may also be a good idea to get tested for COVID-19 before and/or after traveling. You can find information on no-cost testing in your state here. Also, Abbott, a medical device company, offers a $5 rapid point-of-care COVID-19 diagnostic test (only 15 minutes!).

We have also shared various steps the airlines are taking to keep you safe.


Staying in Hotels

Staying in a hotel has always been part of our travel. Hotels have been greatly affected by this pandemic to the point where some properties have closed until further notice while some are still operating with certain changes. As travel slowly returns, we’ve also looked into what travelers expect during their stay.



Cleanliness, unsurprisingly, is the top priority. Whatsmore, 6 out of 10 respondents answered that they prefer enhanced and increased frequency in hotel’s cleaning and disinfecting procedures. The use of technology for a contactless hotel experience has also been one of the factors the respondents would consider, including contactless payment, keyless entry, self-service check-in, and digital messaging services. Additionally, some respondents look at hotels who have suspended or closed some hotel services (spa, casino, restaurant)as this could decrease the risk of transmission during a stay.

In case you are considering staying at a hotel in the near future, we hope this blog can help you narrow down your list by reviewing the steps some hotels are taking to make sure their guests and employees are safe.


Topics: Air Travel, COVID-19, Hotel

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